Cancellation
Orders can be cancelled only until the product has been produced or shipped. A cancelled order receives a full refund. Once the product has left our hands, cancelling is no longer possible.
Returns Policy
Our return window is 14 days. Once your item is delivered, you have 14 days to ask for a return.
Returned goods qualify only if they are in the state you got them: unused or unworn, tags attached, inside the original packaging, and with every original component included.
Products made to your personal specifications are not returnable, except where a genuine quality problem exists.
Begin a return by writing to contact@ipawsplusshop.com. Share your order information and explain why you want to send it back. When you think the item is faulty, attaching photos or videos lets us handle your request more quickly.
After a return is approved, we will tell you where and how to ship the parcel. Check with our customer service team first to confirm the right return address before you send anything.
Return Notes
- Custom-made or personalized items do not qualify for the 14-day return.
- The customer pays for return postage.
- Within 2 weeks of dispatching the return, customers need to send valid return tracking details by email to contact@ipawsplusshop.com.
Exchanges
To get the replacement you want as quickly as possible, send back your current item and, after we accept the return, place a new order for the other one.
Refunds
Should the product you bought fall short of what you originally expected, you may ask for a refund.
Refunds are approved in these situations:
- The product you bought does not work at all.
Good to know:
- Your refund returns to your account within 3-7 business days. When over 10 business days have gone by after we approved your return, email us at contact@ipawsplusshop.com.
- Postage for sending the item back is yours to cover, and it cannot be refunded. If a refund is issued, the return postage amount is subtracted from it.
No refund can be requested when:
- Your order failed to arrive because of something you could control (e.g. a wrong shipping address, nobody home at delivery, or not collecting the parcel as asked)
- Your order failed to arrive because of extraordinary events beyond Our Store's control (e.g. held by your country's customs, delayed by a natural disaster, marked "delivered" in tracking, or placed in your mailbox and then lost)
Late or missing refunds
Still waiting on your refund?
- Look at your bank account once more.
- Ask your credit card company, since a refund can need 3–7 business days to show up.
- Ask your bank, because it may add some processing time.
Once you have gone through these steps and the money still has not arrived, write to us at: contact@ipawsplusshop.com.