FAQs

Q1. Is an account required before I can place an order?

A: No, checking out as a guest works fine. 

Q2. Which payment methods can I use?

A: Payment is possible with the major credit cards (VISA, Mastercard, AMEX) or through PayPal. Cash on delivery, debit cards, personal checks, money orders, and direct bank transfers are not accepted.

Q3. Is ordering online safe?

A: If you pay by credit card, every detail you provide goes into an SSL secure page. It is then encrypted with SSL and passed straight to the network of our card processor, which authorizes and approves the card and the transaction. We never keep your card details on our own servers.

Q4. What is the right way to enter my shipping address?

A: Our website and service run in English, so everything you enter must be typed using an English keyboard layout… As an illustration, you could replace letter “?” to “c”.

Q5. How long until my order arrives?

A: Delivery speed depends on the shipping option you selected… We cannot be held responsible for hold-ups caused by customs authorities in your country.

Q6. How can I follow my order?

A: Your tracking details will be emailed to you the moment your order ships… Follow your parcel here.

Q7. What if something is missing from my order?

A: Should an item still be absent, get in touch with us right away.

Q8. How do I send an item back?

A: Unhappy with what you bought and want to return it? Reach out to us within 14 days. Anything sent back needs to be in its original state, with the packaging undamaged.